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SUPPORT CENTER

Common Issues

I Can't Connect!

Try each of these solutions in this exact order. If none of these solutions work, feel free to open a support ticket. 1. Check the News and Events PageGo to 37 New to see if the game you’re...

How can I make screen shots?

On your keyboard, search for the Print Screen Key which can be commonly seen between the F12 and Scroll Lock key.- Next open up MS Paint.- Then paste the picture. *There are two ways to paste...

Where can I get a Newbie Pack?

Please go to our official website: http://profile.37.com/en/gift/ After entering My Gifts, select the game and the server for which you’d like to collect the newbie gift pack. You can also check...

Why can't I enter the game?

We suggest you make sure that your flash is updated to the latest version. If your version is up-to-date, then we suggest cleaning out your browser’s cache. Programs like “CCleaner” are good for...

My Character is Missing!

1. Don’t worry, your character is still here!There’s no need to panic -- your account and all characters created with it are still here. Were anything catastrophic to happen, we make daily back...

Reporting Offensive Behavior / Bug Abuse / Scams

1. Please make it’s a reportable offense.Click here to read 37Games Terms of Use. Considering the competitive nature of our games, some trash talk is to be expected. If someone is simply being...

I recharged but I didn’t receive my items!

You have recharged in one of our games but you still haven’t received the in-game items. There are a few reasons as to why this can occur – so take a few minutes and go through these steps to get...