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Common Issues

How can I make screen shots?

On your keyboard, search for the Print Screen Key which can be commonly seen between the F12 and Scroll Lock key.- Next open up MS Paint.- Then paste the picture. *There are two ways to paste...

Where can I get a Newbie Pack?

Please go to our official website: http://profile.37.com/en/gift/ After entering My Gifts, select the game and the server for which you’d like to collect the newbie gift pack. You can also check...

I Can't Connect!

Try each of these solutions in this exact order. If none of these solutions work, feel free to open a support ticket. 1. Check the News and Events PageGo to 37 New to see if the game you’re...

Why can't I enter the game?

We suggest you make sure that your flash is updated to the latest version. If your version is up-to-date, then we suggest cleaning out your browser’s cache. Programs like “CCleaner” are good for...

Reporting Offensive Behavior / Bug Abuse / Scams

1. Please make it’s a reportable offense.Click here to read 37Games Terms of Use. Considering the competitive nature of our games, some trash talk is to be expected. If someone is simply being...

My Character is Missing!

1. Don’t worry, your character is still here!There’s no need to panic -- your account and all characters created with it are still here. Were anything catastrophic to happen, we make daily back...

I recharged but I didn’t receive my items!

You have recharged in one of our games but you still haven’t received the in-game items. There are a few reasons as to why this can occur – so take a few minutes and go through these steps to get...