NEWS
GAMES
RECHARGE
FORUM
SUPPORT
ACCOUNT
Thierry Henry ...

SUPPORT CENTER

I RECHARGED BUT I DIDN’T RECEIVE MY ITEMS!

You have recharged in one of our games but you still haven’t received the in-game items. There are a few reasons as to why this can occur – so take a few minutes and go through these steps to get the items you deserve!

1. Wait a few minutes – Recharges are usually instant but sometimes it takes a minute or two for your payment to be fully confirmed and the in-game items sent to your account.

2. Restart the game – To make sure the game is completely refreshed, please restart your browser and then check to see if the items have been credited to your account.

3. Double check your order – We all make mistakes from time-to-time. Check your order a second time to make sure all of the information is accurate.

4. Call the payment channel – Give your payment channel a call to confirm that your order was processed successfully.

5. Open a support ticket – If none of the above works, please feel free to open a support ticket here on our website. Provide as much detail and evidence as possible as that will speed up the time it takes to resolve your issue

*Note*

Some bank payment methods like Boleto may take a few days for your order to be fully processed! If you recharge on Friday, for example, you might not get your items until the next working day!